Privacy Policy

Effective June 15, 2026

Who we are

Alexandrine Painters is a residential painting company based in Los Angeles, California. This Privacy Policy explains how we collect, use, and protect information when you visit alexandrinepainters.com, request an estimate, upload project photos, sign a contract, or communicate with us by email, phone, or text.

Information we collect

Contact details you provide on our lead form or by email/phone: name, phone number, email address, and project address.
Project information you share: scope, surfaces, colors, photos, and any notes about your home.
Documents we generate with you: estimates, contracts, change orders, invoices, signatures, and payment status.
Photos you upload through customer photo links.
Technical data automatically collected by our site and infrastructure: IP address, browser/device type, and basic usage logs for security and reliability.
E-signature audit data when you sign a contract or change order: timestamp, IP address, and user agent.

How we use your information

To respond to your inquiry and prepare an estimate.
To deliver and execute contracts, change orders, and invoices.
To send you transactional emails (confirmations, document delivery, signed-contract copies).
To schedule and perform painting work at your property.
To keep records required for tax, accounting, warranty, and dispute resolution.
To improve our website, prevent abuse, and secure our systems.

How we share information

We do not sell your personal information. We share it only with service providers strictly needed to run our business — for example, our website hosting, database, email delivery, and document storage providers — and only to the extent they need it to provide their service. We may also disclose information when required by law.

Photo uploads

Photos you upload through a customer upload link are stored privately and used only to plan and document your project. We will not publish your photos publicly without your permission.

Email communications

Transactional emails (estimate / contract / invoice delivery, confirmations, signed-document copies) are part of our service. You can request to stop marketing emails at any time by replying or by using the unsubscribe link when present. Critical transactional emails about an active project may still be sent.

Data retention

We retain project and document records for as long as needed to provide our services and to meet legal, tax, accounting, and warranty obligations. You may request deletion of your contact record (subject to records we must retain by law).

Your California privacy rights

California residents may request to know, access, or delete personal information we hold about them, and may request that we not sell or share it (we don't sell it). To make a request, email us at alexandrinepainters@gmail.com. We may need to verify your identity before responding.

Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS), access controls, role-based admin access, and private document storage. No system is perfectly secure, but we take reasonable steps to safeguard your data.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The "Effective" date above will be updated when we do.

Contact us

Alexandrine Painters
Los Angeles, California
Email: alexandrinepainters@gmail.com
Phone: (818) 912-4962